The field of real estate appraisals, in which she worked before becoming CRM coordinator at Parcului20, a residential project developed by Cordia Romania, taught Oana Bratosin the importance of open communication with people. She is now applying what she has learned when advising apartment buyers on after-sales issues.
“For me, the appraisals represented the beginning in real estate. I learned a lot of things in this field, which I am able now to apply in the after-sales activity. One of the things I learned from working in appraisals, that also applies to after-sales, is how to openly communicate with people. The new owners need to know that they can rely on someone and that the decisions they make about the changes made to the apartment or the decisions related to finishing and furnishing will become a reality.”
Parcului20`s after-sale department, where Oana works, offers the new apartment owners both the necessary support in making decisions related to the interior design and furnishing of the apartments, as well as the necessary assistance during the project development and the warranty period.
Oana coordinates the entire operational activity and manages the relationship with the customers after they become owners. Her responsibilities include presenting the products offered by Cordia Romania`s partners, advising on choosing finishes, maintaining contact with the technical department to implement the chosen solutions, handing over the apartments and signing the handover-receipt report.
“After signing the pre-contract, we set up a meeting with the new owners and choose the desired finishes together. The clients arrive at our showroom, where I show them various finishes and the renderings made by the architects, and, once they decide, we sign the client file. “Customers really want to receive support, design ideas. They also want promptness and flexibility. From my experience so far, I can say that they appreciate both the fact that I tried to find a solution to their needs as soon as possible, as well as the quality, variety and flexibility of choosing the finishing packages”, Oana explains.